One of the key initiatives was the comprehensive mapping of Health Facility Records (HFR) and Health Professional Records to ensure geographical proximity and clinical accuracy. The introduction of QR codes for real-time registration streamlined the patient registration process, while an online appointment system enabled citizens to book appointments at any state health facility through a user-friendly portal. The shift towards paperless operations facilitated real-time monitoring of health delivery mechanisms, significantly enhancing efficiency and reducing administrative burdens. A cornerstone of the project was the establishment of a Control and Command Centre (CCC), which serves as a centralized hub for state-level healthcare administration.
The CCC incorporates advanced communication tools, data sharing capabilities, and secure channels for classified information, enabling seamless coordination and monitoring. Additionally, the deployment of the m-ASHA app empowered ASHA workers to reach out to communities more effectively, improving data collection and decision-making processes. Encouraging the creation of ABHA IDs under ABDM further ensured data availability and effective crisis management. Help desk staff are responsible for providing technical support to end-users of BHAVYA applications who encounter issues with their hardware or software. Some of the key responsibilities of help desk staff includes: Answering Queries, Troubleshooting Technical Problem, Providing Technical Support.
